AE Ardmore Express Box 6467 Miami, F1 3339 Mr. Joseph Sung 2249 Oak ST. Champaign, IL 60602 Account Number: 2736-8273888-09 Dear Account Holder: Thank you for contacting us with regard to the charge on your Ardmore Express Gold Card account. We have contacted Schroeder’s Department Store on your behalf and are waiting a reply. If we find that the charge was made to your account in error, we will make a credit adjustment within one business day. We appreciate your patience as it may take six to eight weeks to complete the research needed to resolve your claim. If we can be of any further assistance, please call (888) 555-9870 to speak with a customer service representative. Sincerely, S. Nagle Customer Service Supervisor What does Mr. Nagle Mr. sung to do? a. To speak with Customer Service Supervisor b. To contact the department store c. To wait for six to eight weeks d. To adjust his account balance e. To pay his bill immediately

Task 2 Read the dialogue below. Then, state whether the sentences below are true (T) or false (F). Donna : Hi! Come in! Walter : Hi Donna. Thank you. Donna : How are you, pal? Walter : Terrific. Last week, I won the chess championship. Donna : Oh. It's great. Congratulation! Walter : Thank you. Next month I'll represent Indonesia in the World Championship. Donna : Really? I have no doubt on your capability. You have shown talent ever since we were in the elementary school. Walter: How about you? Still writing? Donna : Yes, I am working on my second novel. Walter : I think you've proven yourself as a good novelist. Donna : Thank you for your compliment. Walter : I'm sure one day your novel will be read by many people in the world. Donna : You think so? Walter : Of course, I do. 5. She is finishing her third novel. (.......)

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When pronouns are used as an object in a sentence, they are called . . . . A objective pronouns B. possessive pronouns C. relative pronouns D. subjective pronouns E. reflective pronouns

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Shop assistanst : *Can I help you find something?* Mawar : Yes, I want to look for a book about making coversations in Japaneases. Shop assistanst : What is the exact title? Mawar : I don’t know for sure. Can you show me where I can find such a book? Shop assistant : it’s on the shelves on the corner in the foreign language section. Mawar : O.K., thanks. Is there any discount for every purchase? Shop assistant : Yes,. This month we offer ten percent discounts for all items. Mawar : Great. The, may I see the catalog? Shop assistant : Sure. You can use this computer to check our books. Mawar : Yes. Thanks you Shop assistant : *Is there anything else I can help, Miss?* Mawar : No, thanks. Shop assistant : Alright. Happy shopping, Miss. 4. Pat attention to the sentences in bold. What do they axpress?

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Match the words on the left with its synonym on the right. 1. vehicle 2. manufacturer 3. hazardous 4. waste 5. commemoration 6. oblige 7. regulation 8. emission 9. residential 10. absorb 11. reduce a. dangerous b. housing c. rubbish d. emisi e. remembrance f. means of transportation g. rule h. producer i. force j. suck up k. lessen Number 11

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antonym important apa ya kaak

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