Pertanyaan
The following dialog is for questions 6 to 8.
Tarra: Good afternoon, Ma'am. May I help you?
Mrs. Lia: Good afternoon. I'd like to return this dress, please.
Tarra: Excuse me, Ma'am. May I know when you bought it?
Mrs. Lia: Yesterday afternoon. I bought it for my niece, but it is too small. She needs a bigger one.
Tarra: Can I see the receipt, Ma'am?
Mrs. Lia: Here it is.
Tarra: O.K., Ma'am. We only receive the return for twenty hours from the purchase, but you can't take the money back. You should take it in products.
Mrs. Lia: I see. I want to replace it with the similar model, but in a bigger size.
Tarra: O.K. Wait for a while.
Mrs. Lia: Alright.
Tarra: Excuse me, Ma'am. The bigger one with a similar model has sold out. Will you choose another dress?
Mrs. Lia: O.K.
What can we learn from the dialog?
We should take our problem easy.
We should insist our desire when shopping.
We should so shopping in our favorite place.
We should think well before shopping, to avoid the return.
We should be grateful to the shop assistant who is offering service.
D. Danti
Master Teacher
1
5.0 (2 rating)
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